You can now become Yettel user, but keep your old phone number. Whether you are prepaid or postpaid user, by porting your number to Yettel network, you can select any service you want.

All you need is visit Yettel shop and start number porting process in several simple steps.

• Number porting procedure can be launched if you have no contract obligation to your previous operator.
• If you are a postpaid user, it’s important to cover all your outstanding liabilities to the old operator. Take to Yettel shop the last due paid bill so that you can start the number porting process.
• If you are a prepaid user, it’s important to register. You can do it in Yettel shop too, when filing the request, with a valid personal ID document, SIM card and PUK1 number.
• Check with your old operator if the number has already been registered in another person’s name. If it has, re-register it in your name, before filing a request.
• It’s important that the number you want to port to Yettel network is not already in the process of being ported.
• You can successfully port your number to Yettel, after at least 90 days spent in the old network.
• If you are below 18 years of age, your parent or guardian can file the number porting request.

1. Yettel salespersons will help you properly complete the Porting Request, so that together you can make sure that all conditions for number porting have been fulfilled.
2. After that, you will get new Yettel SIM card with your old number.
3. Within three working days we will send you SMS information on whether your request has been accepted and the date when your Yettel SIM card will become active. Up till then, you can use your old card as usual. With the activation of the new card, the old one will stop functioning and you can simply continue communications from your old number in the new network!
4. If you picked the handset when signing the contract, we will send it to your address, together with Contract Annex.
5. If you decide not to take a new phone now when transferring to Yettel network, you can do it later, whenever you want.

For all you want to know, you can call Yettel Contact Centre at 063 9000.

Number porting service is a legal obligation of all mobile operators. The Republican Electronic Communications Agency prescribes the process of filing the request and Yettel has no influence on the approval and porting time limits.

No fee is paid for the remaining prepaid credit amount and unused traffic in the previous network.

Add-ons activated with the previous operator cannot be ported.

All traffic that was carried out from the old card, until the moment of activation of the new one, is paid to the previous operator. The user is obliged to settle all payment obligations for the services he used up to the moment of transferring the number from one network to another. Otherwise, the company Yettel is obliged to start the suspension of the number for thirty days, as well as the disconnection, if the obligations are not settled within the specified period.