Device insurance


If your phone, tablet, modem or mifi device gets damaged, you don't have to worry, because now you have the option to insure all these mobile devices purchased at Yettel.


Yettel, in cooperation with the insurance company Triglav, offers all postpaid users insurance for mobile phones, tablets, modems and mifi devices. The insurance is valid in all countries, and you choose which insurance coverage you want to protect your devices with.


The standard package covers most cases of theft, unauthorized calls and provides an extended warranty. For more information, visit the general conditions for insurance of mobile equipment.


You pay the monthly premium through your monthly Yettel account, and the exact amount of the insurance price and participation in damages depends on the original purchase value of the device.

 

Standard package

Original device price: up to 35 000 RSD

Participation: 2 350 RSD

249 RSD/mon.
Original device price: up to 65 000 RSD 
Participation: 4 700 RSD

419 RSD/mon.
Original device price: up to 90 000 RSD 
Participation: 5 875 RSD

659 RSD/mon.
Original device price: up to 140 000 RSD
Participation: 8 813 RSD

899 RSD/mon.
Original device price: over 140 000 RSD
Participation: 14 100 RSD

969 RSD/mon.
 
Prices are shown in RSD with VAT included.
You can insure only phones, tablets, modems, and MiFi devices bought in Yettel.
The policy can be made without contract obligation with Yettel within 30 days after the device purchase.
 

What to do if insured device gets damages?

 
  • If the insured device gets damaged call to report the damage at +381800/301-117 every working day 9h - 17h.
  • After you report the damage, bring the device to the nearest Yettel shop. 14 days later, at the most, you will get your device fixed or replaced.
  • When you take the fixed device, you only pay the participation the policy defines.
 

What is not covered by insurance policy?

 
Damage:
  • Aesthetic damage that doesn't affect how the device works
  • Battey life getting weak
  • Damages made during unauthorized repairs
  • Damages made by negligence or illegal behavior during driving
  • Damage caused by kids under 14 years of age
Theft:
  • If the device is left unattended in a public place
  • Unexplainable disappearance or if the device gets lost
  • Theft not reported to police
  • Theft, when the device was in possession of kids, age 14 or less

*Fins all other exception on this link: general conditions for insurance of mobile equipment.